Siva Subramaniam is the Founder and Chief Executive Officer of FBC Asia Pacific Pty Ltd based in Manila, Philippines. FBC Asia Pacific Pty Ltd is a newly established Business Process Outsourcing (BPO) company that helps to transform large Customer Experience Operations into Faster, Better, Cheaper processes and also promote identifying FBC Asia Pacific Pty Ltd as way of customizing the client interactions.
Prior to starting FBC Asia Pacific Pty Ltd, Siva was the General Manager for Transcom Worldwide (HQ in Sweden) managing the region called English Speaking Countries consisting of Asia Pacific, USA, Canada and the UK with 14,000+ employees. Prior to Transcom Siva was the Vice President for Customer Experience at AIG Consumer Finance Group in Asia. He also held senior roles with Aspect Software as the Vice President for Business Development & Marketing (Asia Pacific & Middle-East), TeleTech International, a leading global provider of customer management and business process outsourcing (BPO) solutions, Avaya Global Services Asia Pacific and Deloitte Consulting (Customer Relationship Management Practice).
With more than 35+ years of experience in Call Centre management Siva offers a truly holistic perspective on the industry – from user to supplier and from consultant to evaluator.
“Coming from a Large Textiles background Vinoth brings his 25 years of management experience to FBC Asia. He has 10 years’ experience in outsourcing and is the commercial strength behind the operation. He provides the commercial guidance and direction to FBC Asia.”
“Dakshika is responsible for the legal affairs of FBC Asia Pacific Inc. She oversees the delivery of legal services to achieve corporate goals, strategies and priorities. She graduated with a Bachelor of Laws degree from the University of London and is a member of the Bar Association of Sri Lanka. During the year 2018 she also got the opportunity to work as the Research Officer for the Chief Justice of Sri Lanka.”
Sudeshika is handling the role of CFO in FBC Asia Pacific Incorporation. She has over 10 years working experience in Finance & Accounting field and she is a graduate from University of Sri Jayewardenepura, Sri Lanka with BSc. Finance (Special) degree. She has obtained professional qualification from Institute of Chartered Accountants of Sri Lanka.
Varanga De Silva
Varanga has 10 years’ experience in the BPO/KPO technology space. He has worked for clients in The Philippines, Singapore, Brunei, Bangladesh, Nepal, Dubai, Doha, Maldives, Australia, USA, and England. He is a Technology Specialist and Consultant in the Microsoft space with Diplomas in computer science and information systems. He is also a member of the British Computer society. He is also a Microsoft Certified IT Professional, & Solutions Associate, and is also certified as a Microsoft Office365 specialist. He has implemented a number of BPO sites in 6 regions with the required infrastructure and network solutions and services. He is the current head of the information technology and cyber security team.
As Group Head of Human Resources - Thilini helps shape the overall People Strategy for FBC. With over 15 years’ overall experience in both HR Specialist and Generalist disciplines, Thilini has deep domain knowledge of Human Capital Management within the Business Process Management Industry- supporting global operations, working with multi-cultural teams, working within international quality and process improvement standards and industry best practices. Her BPO/KPO Industry experience of over 13 years includes organizations offering Finance & Accounting solutions, Healthcare Revenue Cycle Management and Contact Centre services. Thilini holds an MBA from the University of Colombo, and a degree in Business Administration.
Chai had been in the industry for 16 years, having started her career in the BPO industry during its infancy in the country in 2002. In that duration, she had played a leadership role for 14 years, as a Subject Matter Expert, Team Leader, Operations Manager, and Training and Delivery Manager. Chai had been instrumental in the successful launch of different lines of business within a large financial account under a US-based BPO company, as well as in a UK telco account within a Swedish outsourcer.
Recently, she had also managed a project within an Australian/New Zealand-based ITO company prepare for the expansion of their site in the Philippines by putting different Operational and Support department framework, identify missing and broken processes as well as fix and/or create them. She is well-versed in people, KPI, intraday, and service level management, all while ensuring customer and employee satisfaction. Being a proponent of strong leadership and coaching skills as important factors in building strong teams, Chai understands that employee engagement is an important factor in strengthening the foundation of a company. She believes that – as J. W. Marriott, founder of the Marriott Corporation – had once said: “Take good care of your employees, and they'll take good care of your customers, and the customers will come back.”
With over 8 years of experience in the BPO industry and more than 4 years of experience in the sales and administrative industry, Nesel takes part as Head of Admin and Sales Support for FBC Asia Pacific Inc. She holds a Bachelor’s Degree in Commerce Major in Management Accounting. She has wide range of experience in the BPO Industry as a Subject Matter Expert for various companies in Australia, United Kingdom and USA. She started her Admin career in a widely known IT company in Cyberjaya, Malaysia doing remote support to Singapore Top Executives.
She then continued her career in the latter by supporting Singapore’s Top Sales Executives in a start-up IT company. With FBC, she is responsible in processing new sales leads, managing correspondence between the sales team and their clients, monitoring customer accounts, providing data and reports to help the sales team keep track of their sales targets. On top of that she serves as the Lead for all administrative responsibilities.”