Who We Are

Who We Are

Siva Subramaniam

Siva Subramaniam is the Founder and Chief Executive Officer of FBC Asia Pacific Pty Ltd based in Manila, Philippines. FBC Asia Pacific Pty Ltd is a newly established Business Process Outsourcing (BPO) company that helps to transform large Customer Experience Operations into Faster, Better, Cheaper processes and also promote identifying FBC Asia Pacific Pty Ltd as way of customizing the client interactions.

Prior to starting FBC Asia Pacific Pty Ltd, Siva was the General Manager for Transcom Worldwide (HQ in Sweden) managing the region called English Speaking Countries consisting of Asia Pacific, USA, Canada and the UK with 14,000+ employees. Prior to Transcom Siva was the Vice President for Customer Experience at AIG Consumer Finance Group in Asia. He also held senior roles with Aspect Software as the Vice President for Business Development & Marketing (Asia Pacific & Middle-East), TeleTech International, a leading global provider of customer management and business process outsourcing (BPO) solutions, Avaya Global Services Asia Pacific and Deloitte Consulting (Customer Relationship Management Practice).

With more than 35+ years of experience in Call Centre management Siva offers a truly holistic perspective on the industry – from user to supplier and from consultant to evaluator.

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Vinoth Kumar

“Coming from a Large Textiles background Vinoth brings his 25 years of management experience to FBC Asia. He has 10 years’ experience in outsourcing and is the commercial strength behind the operation. He provides the commercial guidance and direction to FBC Asia.”

Dakshika Perera

“Dakshika is responsible for the legal affairs of FBC Asia Pacific Inc. She oversees the delivery of legal services to achieve corporate goals, strategies and priorities. She graduated with a Bachelor of Laws degree from the University of London and is a member of the Bar Association of Sri Lanka. During the year 2018 she also got the opportunity to work as the Research Officer for the Chief Justice of Sri Lanka.”

Sudeshika Kalpani

Sudeshika is handling the role of CFO in FBC Asia Pacific Incorporation. She has over 10 years working experience in Finance & Accounting field and she is a graduate from University of Sri Jayewardenepura, Sri Lanka with BSc. Finance (Special) degree. She has obtained professional qualification from Institute of Chartered Accountants of Sri Lanka.

Varanga De Silva

Varanga has 10 years’ experience in the BPO/KPO technology space. He has worked for clients in The Philippines, Singapore, Brunei, Bangladesh, Nepal, Dubai, Doha, Maldives, Australia, USA, and England. He is a Technology Specialist and Consultant in the Microsoft space with Diplomas in computer science and information systems. He is also a member of the British Computer society. He is also a Microsoft Certified IT Professional, & Solutions Associate, and is also certified as a Microsoft Office365 specialist. He has implemented a number of BPO sites in 6 regions with the required infrastructure and network solutions and services. He is the current head of the information technology and cyber security team.

Thilini Samarakoon

As Group Head of Human Resources - Thilini helps shape the overall People Strategy for FBC. With over 15 years’ overall experience in both HR Specialist and Generalist disciplines, Thilini has deep domain knowledge of Human Capital Management within the Business Process Management Industry- supporting global operations, working with multi-cultural teams, working within international quality and process improvement standards and industry best practices. Her BPO/KPO Industry experience of over 13 years includes organizations offering Finance & Accounting solutions, Healthcare Revenue Cycle Management and Contact Centre services. Thilini holds an MBA from the University of Colombo, and a degree in Business Administration.

Charry Borja

Chai had been in the industry for 16 years, having started her career in the BPO industry during its infancy in the country in 2002. In that duration, she had played a leadership role for 14 years, as a Subject Matter Expert, Team Leader, Operations Manager, and Training and Delivery Manager. Chai had been instrumental in the successful launch of different lines of business within a large financial account under a US-based BPO company, as well as in a UK telco account within a Swedish outsourcer.

Recently, she had also managed a project within an Australian/New Zealand-based ITO company prepare for the expansion of their site in the Philippines by putting different Operational and Support department framework, identify missing and broken processes as well as fix and/or create them. She is well-versed in people, KPI, intraday, and service level management, all while ensuring customer and employee satisfaction. Being a proponent of strong leadership and coaching skills as important factors in building strong teams, Chai understands that employee engagement is an important factor in strengthening the foundation of a company. She believes that – as J. W. Marriott, founder of the Marriott Corporation – had once said: “Take good care of your employees, and they'll take good care of your customers, and the customers will come back.”

Winelyn Salvoro

Winnie graduated Bachelor of Science in Accountancy major in Accounting and have been working as an Accountant/Bookkeeper for more than 7 years now. Winnie is proficient in using software such as Quickbooks Desktop, Quickbooks Online, Zoho Books and Xero in recording accounting transactions. Winnie spent most of my years working in a Cooperative as an Accountant/Bookkeeper. Being owned by the members, I tried my best to more proactive and keen in terms of my work to give them the most transparent report for the benefit the member-owners. With these, I intend to establish myself to be successful and reliable in my field.

Daphnie Crisostomo

Experienced Administrative Assistant for 5 years performing a variety of administrative and staff support duties, has a range of knowledge and skills of record keeping, and general office management. Proficient in providing support to executives, directing and assisting visitors, resolving administrative problems, inquiries, taking minutes, handling appointments and preparing a range of administrative documents.

Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems. Daphnie had a strong ability to maximize efficiency, and foster professional relationships within organizations, she is dedicated, approachable, reliable, personable and motivated. Daphnie had been responsible for Corporate Social Responsibilities (CSR) for 3 years and been able to helped many organizations and launch special projects within the company. “She is committed to excellence in service”.

Christine Geronimo

An industry leader with more than 13 years in of BPO experience specializing in people, process improvement and performance management.
Has led and launched different campaigns in sales, customer service, back office, financial and technical campaigns from the ground up. Overseeing that the KPIs and internal control structures stay on top of the operational trend while ensuring that employee satisfaction is maintained.
I am an ambassador of Employee satisfaction and believes that retaining talent is easy when the employee's welfare is given top priority.

Nesel Casiano

With over 8 years of experience in the BPO industry and more than 4 years of experience in the sales and administrative industry, Nesel takes part as Head of Admin and Sales Support for FBC Asia Pacific Inc. She holds a Bachelor’s Degree in Commerce Major in Management Accounting.
She has wide range of experience in the BPO Industry as a Subject Matter Expert for various companies in Australia, United Kingdom and USA. She started her Admin career in a widely known IT company in Cyberjaya, Malaysia doing remote support to Singapore Top Executives.

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She then continued her career in the latter by supporting Singapore’s Top Sales Executives in a start-up IT company. With FBC, she is responsible in processing new sales leads, managing correspondence between the sales team and their clients, monitoring customer accounts, providing data and reports to help the sales team keep track of their sales targets. On top of that she serves as the Lead for all administrative responsibilities.”

Nadia Noel-Anglade

Nadia Noel-Anglade is originally from Trinidad, WI and has over 17 years of Sales and Business Development experience. She obtained a Masters in International Management from Manhattanville College and a BBA in Business Management from Monroe College, NY. Nadia started out her professional career in Higher Education as an International Student Advisor and is widely known for directly and virtually recruiting students from foreign countries. Her work overseas led her to excelling in other great industries such as Staffing, Financial Services, Call Center/BPO and Construction (Commercial Roofing).

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Her specialties includes but is not limited to: Direct International Recruiting for Higher Education and foreign government liaison, mass International Public Speaking, Call Center/BPO Operations for Regional/National Strategic accounts, a subject matter expert (SME) in Client and Employee Engagement, Sales, Leadership and Business Development. She currently resides in San Antonio, TX with her family.

WHO WE ARE

Who We Are

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